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Privacy & Disclaimer
Return Policy
We want you to be fully satisfied with every item that you purchase from Redbone. If for any reason you are not fully satisfied with any item,
please return it to us within 15 days from the ship date. We will make
any changes you like, including an exchange, credit to your account, or
a refund. Shipping and handling is non-refundable. We cannot accept
damaged or soiled items. Redbone reserves the right to refuse any
return at our discretion. Please allow 15 business days to process your
returns.
Return Instructions
Please contact Redbone on 03 90174499
or email us
to discuss your return. Upon approval of a return, a “Return of Goods”
form will be emailed to you, which needs to be sent with the goods.
Please securely pack your returned merchandise to protect it from damage
during shipping. Be sure to retain your shipping information and receipt
for tracking purposes to ensure that the package is returned to the
warehouse. Redbone cannot be responsible for packages lost or damaged
during return shipping.
Privacy & Security
Privacy Policy
At Redbone, we are committed to protecting the privacy of our
customers, which is why we do not sell, rent, or loan any personal
identifiable information regarding our customers to any third party. We
hope the policy below will answer all of your questions regarding how we
treat information gathered from visitors to Redbone. Feel free to email
us with any questions you might have.
What Information We Collect
In order to process your order efficiently, we collect the following
information: name, billing address, shipping address, e-mail address,
and phone number. This information is used solely by Redbone and is
stored in a secure environment. Under certain circumstances we do also
collect the user's IP address, but only when we suspect that credit card
fraud may have occurred. We also periodically conduct surveys of
visitors to our Web site. This helps us better understand what our
customers would like to see from us. We use this information for
internal marketing research purposes. We may contact a visitor who
responded to a survey for more information, but only if that visitor has
told us that they don't mind being contacted.
Use of Information that You Provide
At Redbone we collect Personal Information only for the purposes of
fulfilling orders, providing a high level of customer service, gaining
knowledge internally regarding what our customers want and mailing
circulars and special offers from Redbone. We do not give or sell
Personal Information to any other party. If at any time you do not want
to receive offers and/or circulars from us, you can always remove
yourself from our mailing list by inform us
Opt-out Email policy
We ask that you tell us when you do not wish to receive periodic emails
from us. We will only send email for customer service purposes and to
those visitors who have indicated that they wish to receive other types
of email from us. If at any time you wish to stop receiving email from
us at any time, you can always remove your name from our mailing list by
sending an email to stating that you wish to
unsubscribe.
Security of the Information You Provide
Among our top priorities is keeping your Personal Information secure. We
use Secure Sockets Layer (SSL) technology, which provides the highest
level of security currently available for secure transactions, to
encrypt all of your Personal Information before it is transmitted to us.
Encrypted information cannot be read or recorded as it travels over the
Internet. You can tell you are sending information securely by the
unbroken key icon or closed lock icon that should appear at the bottom
of your internet browser's window (depending on what browser you use).
These icons will appear when you are placing an order on our Web site.
In addition, you will see our site address change slightly, from http:
to https: indicating a secure server connection is being used.
Additionally, access to your Personal Information is provided only to
our employees and agents who have a need to know such information for
the purpose of fulfilling your order and offering our high level of
customer service. The computers that store your Personal Information are
located in a separate facility which employs the latest in firewall and
security technology.
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